Working draft - August 2026. These terms are a working document. The Movers Company has not yet obtained independent legal advice confirming all obligations. If you have specific questions, please contact us directly. We recommend seeking independent legal advice for any specific concerns about your move.
These terms apply to removal and related services provided by The Movers Company, operated by Billy and Jet Byrne (ABN 87 693 842 198). By booking a service with us, you agree to these terms.
No deposit required
We do not require any deposit to confirm your booking. You do not pay anything until the job is complete. If we ask you to confirm a date, that confirmation is based on trust - not a financial commitment from you upfront.
No cancellation fee
We do not charge a cancellation fee, regardless of how much notice you give. If your plans change for any reason - including settlement delays, lease changes, or anything else - just let us know and there is nothing to pay. We believe that charging people for things that aren't their fault is not how a good business operates.
Payment
Payment terms are confirmed at the time of quoting, as they can vary depending on the job. Payment is typically due on or shortly after completion of the service. Billy or Jet will confirm the exact terms and accepted payment methods when your quote is provided. We will always be upfront about what you owe and when.
The Movers Company Pty Ltd is registered for GST. Our hourly rates and quoted prices are exclusive of GST unless stated otherwise, and GST will be added to your final invoice.
Piano and heavy item moves
The only additional charge we apply beyond our standard hourly rate is for piano moves, where the fee varies depending on access conditions - flights of stairs, tight corners, distance from the truck, and similar factors. If your move involves a piano, Billy or Jet will assess the access and give you a clear price before the job begins. There are no other special item surcharges. For more detail, see our piano and heavy items page.
If something is damaged
If something is damaged while it's in our care, we deal with it directly and make it right. Here's our process:
We document the damage with photos as soon as it is noticed. We obtain a professional quote for the repair or replacement cost. For amounts under $1,000, we cover the cost directly - that's faster for you and not worth lodging a claim for. For larger amounts, we submit a claim through our goods-in-transit insurance with NTI.
Either way, you will receive a clear answer on who is paying and how - not a referral to a claims department. You can read more detail about this process in our post: What Happens If Something Is Damaged During Your Move.
Insurance
Our public liability insurance is held with QBE. Goods-in-transit cover for your belongings is held with National Transport Insurance (NTI), arranged through our broker Brookvale Insurance Brokers, with cover up to $100,000 per event and a $1,000 excess. Billy and Jet can provide a certificate of currency for either policy on request - useful if your strata building or property manager requires it before a move.
A small number of item types sit outside standard goods-in-transit cover - cash and negotiable securities, jewellery and precious metals, bullion, antiques or artwork valued over $20,000, and live plants. If you're moving anything in these categories, let Billy or Jet know at quoting stage so we can talk through the best way to handle it.
If you've packed some or all of your own boxes, our goods-in-transit cover may be limited for items we didn't pack ourselves, as we're not able to verify how they were packed. Let us know if you'd like us to pack anything fragile or particularly valuable.
A few practical notes
The price we quote is based on the details you give us and a typical job of that size. If access, volume, or conditions on the day turn out to be significantly different from what was discussed, we'll let you know before any extra cost is added - there are no surprise charges.
We're not able to cover indirect costs - like a missed settlement date, alternative accommodation, or lost income - that might result from a delay or issue with your move.
On rare occasions, something outside our control - severe weather, a vehicle issue, illness - might mean we need to reschedule. If that happens, we'll get in touch as early as possible and find a new time that works for you, at no extra cost.
Our responsibility to you
Billy and Jet are present and accountable on every job. When you book with The Movers Company, the same people who quoted your move are the ones running it. We treat every item as if it were our own and take the care of your home and belongings seriously throughout.
Pre-existing damage
If you are aware of any existing damage to items being moved, please let Billy or Jet know before we begin. This helps everyone - it means there is no confusion about what happened during the move versus what was already there, and it allows us to take appropriate extra care with that item.
Questions about these terms
If anything here is unclear, or if you have a question about how these terms apply to your specific move, please contact us before booking:
Email: hello@themoverscompany.com.au
Phone: 0466 705 078
Last updated: August 2026. The Movers Company Pty Ltd, ABN 87 693 842 198.