Everything you need to know before booking. If something's not covered here, just give us a call — we're always happy to chat.
No deposit required — ever. We don't take any money from you until the job is completely done and you're happy. We think that's how it should be. Book with confidence knowing there's nothing at risk upfront.
No. Because we don't take payment upfront, there's no cancellation fee either. If your plans change, just let us know as soon as you can so we can free up the date for someone else — but you won't be charged a cent.
We provide a quote based on the details of your move — property size, locations, access, and any special items. We quote clearly upfront so you know what to expect. Get in touch and we'll get back to you quickly with a price.
As soon as you have a date, it's worth locking in. Weekends and end-of-month dates fill up fast — especially in Sydney. We'd recommend booking at least 2–3 weeks out if possible. That said, we do take last-minute jobs when we have availability, so it's always worth asking.
Difficult access can affect the time a job takes, which may affect the price. We ask about access upfront when you get a quote — there are no surprise charges on the day. Just tell us about stairs, lifts, narrow driveways, or any other access factors when you enquire.
Yes — fully insured on every single job. Your belongings are covered throughout the move. This is non-negotiable for us and something we'd never compromise on.
Billy and Jet — the same two people you deal with when you book. We don't use subcontractors or send a random crew. You know exactly who's coming and they know your job inside out.
Yes. We have the experience and equipment to move upright and grand pianos safely. Just let us know when you enquire so we can factor it into the quote and come prepared.
Yes — bed frames, flat-pack furniture, and similar items can be disassembled and reassembled as part of the move. Just mention it when you get a quote so we can allow time for it.
We use furniture blankets, stretch wrap, and packing materials to protect your items during the move. Fragile and high-value items get extra attention — we treat everything as if it were our own.
Yes — we can supply packing boxes and materials at cost. Just let us know when you book and we'll sort it out. It's one less thing for you to organise.
Yes — we offer packing assistance as an add-on to any move. Whether you need full packing or just help with fragile items, we can accommodate it. Mention it when you enquire and we'll include it in your quote.
Ideally yes — having everything boxed and ready to go makes the move faster and more efficient. If you're not fully packed, let us know in advance so we can plan accordingly or arrange packing assistance.
Yes — we regularly do interstate runs to Melbourne, Brisbane, Adelaide, and other destinations. Same crew, same care, same standards. Get in touch with your details and we'll give you a quote.
It depends on the destination and the size of the move. Sydney to Melbourne typically takes 1–2 days. We'll give you a clear timeframe when you get a quote, and we stay in communication throughout the journey.
Yes. We do office relocations and can work outside business hours to minimise disruption. Whether it's a small team or a larger office, get in touch and we'll work out the best approach.
No deposit. No cancellation fees. Just a great move.